To access Dialup screen click PhoneTray icon in Windows taskbar area in the bottom-right corner of the screen then click fourth button on the PhoneTray toolbar.
Your dial-up modem should be displayed in the Dial-up modem box. If this box is empty or if you use another modem to dial to the Internet, click Change button to select and test your dial-up modem. The features supported by your modem are displayed below. If V.92 is No your modem does not support V.92 commands and might not work with PhoneTray.
PhoneTray Driver status is Loaded when the driver is running and working properly. Modem-on-Hold API version is displayed next. Some modems do not have Modem-on-Hold API support but PhoneTray works fine with most of those modems using PhoneTray driver.
When you are online Dial-up connection status changes from Offline to Connected. Connection type is displayed next. If connection is not V.92 you might be unable to put internet on hold but PhoneTray should display who's calling and allow answering the calls anyway. However some modems, for example Conexant SoftV92 modems or some U.S.Robotics modems, can detect incoming calls only on V.92 connection. If connection is not V.92 please try to disconnect from the Internet and re-connect again. You can also try other dial-up numbers in your area. Sometimes not all dial-up numbers support V.92. You can also select Automatically disconnect from the internet and accept the call option. This option might work if Show caller's name and number does not work with your modem when connection is not V.92.
When you are connected to the internet Disconnect and Put On Hold buttons become enabled. Click Disconnect if you want to quickly disconnect from the internet. Click Put On Hold if you want to put internet connection on hold and make an outgoing call. Depending on your internet provider you will have 4-8 minutes to make a call before internet connection terminates. Please note that you need 3-way calling on your phone line to make outgoing calls while online, otherwise you will get a busy signal after dialing a number. If you do not have 3-way calling try to dial *71 before the number you want to call (per-usage charges from your phone company may apply).
You can uncheck Monitors calls when offline box if you prefer PhoneTray not to display and announce calls when you are offline. Unfortunately there are many modems that do not support offline Caller ID. All V.92 modems support Caller ID when online, but offline Caller ID decoding requires additional hardware parts on a modem, and some modem manufacturers do not install those parts to reduce cost. When offline PhoneTray will display N/A instead of caller's number with such modem.
You need Caller ID on Call Waiting service from your phone company to see who is calling when you are online. This is not the same as usual Caller ID. There are 2 types of Caller ID service: 1) Regular Caller ID which gives the caller's name and number on regular calls and 2) Caller ID on Call Waiting, which gives the caller's name and number on call waiting. Make sure you got the second type. Phone companies can call it Call Waiting Caller ID or Call Waiting ID or Visual Call Waiting or Call Waiting Deluxe.